Returns
1．We allow returns of unused units (in brand new resalable condition with package) within 15 days of delivery. A Return Merchant Authorization Number (RMA#) must be requested from us before items may be shipped back to our facility. Place the RMA# on the outside of the box, adjacent or on the shipping label. The RMA# is valid for 15 days. Items *MUST* be returned to the following address:
Ocean Rock USA Inc.
505 E Rincon St., Ste 100, Corona, CA 92879
Attn.: Receiving Dept.
2．It is your responsibility to ensure that shipments are returned on time and properly – we do not track expired RMA numbers.
3．Freight on returned merchandise must be prepaid. We do not accept C.O.D. shipments.
4．We will issue credit within 15 days after receipt of goods, less a 15% restocking fee. If during the inspection process, it is discovered that significant parts are missing, those pieces will be itemized and deducted from the credit.
5. Used items or items without complete package will not be accepted unless it is damaged during shipping or factory defective.
Damages, Defects, and Carrier Loss
Claims for lost or damaged shipments must be reported to us as well as the carrier within 7 days of delivery date. If a claim number was issued, please provide that information when reporting. Save all materials as the carrier may require an on-site inspection before item is picked up and returned.